How we look after your data and your payments

UK GDPR and the ICO

We are registered with the Information Commissioner’s Office (registration ZB402964). For the business data you put into our products we act as your processor, under our data processing agreement.

Data processing agreement

We never hold your card

Paddle is our reseller and merchant of record. It takes every payment, holds your card details and sends your invoices. We never see or store card numbers.

Refund and cancellation policy

Your business data stays in the product

Your clients, orders, patients and appointments stay in the product you use. Only counts and amounts needed for billing, such as a number of orders, reach your CloudBusiness account, and none of it reaches Paddle.

Hosted in the UK and EU

Our products and your CloudBusiness account run on servers in the UK or the European Union. Our data processing agreement lists every company that helps us host and run them, and where.

Who processes your data

Your data when you leave

If you cancel, you keep using the product until the end of the period you paid for. The account owner can export the product’s data whenever a subscription is cancelling, suspended or ended, and for 90 days after it ends; then it is deleted.

A record of every change

Every change to your account and subscriptions is recorded with when, who and why, and the account owner can see that history.