Refund and cancellation policy

Version 1.0. Effective from 15 November 2026.

This policy covers every subscription on your CloudBusiness account, for every CloudBusiness.Software product. It forms part of our customer terms. Payments are taken by Paddle, our reseller and merchant of record, and refunds are paid by Paddle to the payment method you used.

Cancelling

• The account owner can cancel any subscription at any time on the CloudBusiness account, without contacting us. There is no contract and no cancellation fee.
• You keep full use of the product until the end of the period you have already paid for. The subscription then ends and nothing more is charged.
• You can withdraw a cancellation at any time before that date, and carry on as before.
• We remind you 3 days before a cancelled subscription ends.
• Founding partner terms end when the subscription ends. If you subscribe again later, you pay the published price at that time.

Your data after you cancel

The account owner can export the product’s data while the subscription is cancelling and for 90 days after it ends. After that we delete it from the product, apart from what we must keep by law.

Refunds

We don’t refund part of a period when you cancel. You have paid for the period and keep using the product until it ends.

We do refund:

1. A mistake on our side. If you were charged the wrong amount, or charged twice, we refund the difference in full.
2. Within 14 days of your first payment, if the law gives you the right to cancel. If you buy as a consumer in the UK or the European Union, you can cancel within 14 days of your first payment and receive a refund, as Paddle’s buyer terms describe. If you asked to start using the product during those 14 days, the refund may be reduced for the time you have used it. Our products are made for businesses, so this right usually doesn’t apply to a business subscription.
3. At our discretion. If something has gone wrong for you, tell us. We look at every request and may refund in full or in part, for example when a product was unavailable for a long time.

Free trials and the free setting-up period cost nothing, so there is nothing to refund. Credits from moving to a lower plan are taken off your next payment, not refunded to your card. Usage charges, such as Stockist’s orders beyond the allowance, are for use that has already happened and are refunded only if we charged them in error.

How to ask for a refund

Email billing@cloudbusiness.software from the account owner’s or a billing contact’s email address, with your business name, the product, and the invoice or the date and amount of the payment. We reply within one working day. If we agree a refund, we ask Paddle to pay it to the payment method you used. How long it takes to reach you depends on your bank or card provider.

You can also ask Paddle directly, using the link in your receipt email or at paddle.net.

Who we are

Gotham Projects Ltd, trading as CloudBusiness.Software, registered in England and Wales with company number 06554421. Registered office: 1 Crow Hill Drive, Mansfield, Nottinghamshire, NG19 7AE.