Customer terms

Version 1.0. Effective from 15 November 2026.

These terms are the agreement between your business and us for your CloudBusiness account and every subscription you hold on it. Each product has a schedule at the end, which adds the rules that apply only to that product. Please read them with our refund and cancellation policy, our data processing agreement and our privacy notice, which form part of this agreement.

1. Who we are

We are Gotham Projects Ltd, trading as CloudBusiness.Software, a company registered in England and Wales with company number 06554421. Our registered office is 1 Crow Hill Drive, Mansfield, Nottinghamshire, NG19 7AE. You can reach us at hello@cloudbusiness.software, or about billing at billing@cloudbusiness.software.

“We”, “us” and “our” mean Gotham Projects Ltd. “You” and “your” mean the business that holds the CloudBusiness account.

2. Who these terms are for

Our products are made for businesses. By accepting these terms you confirm that you are acting for a business, and that you have authority to bind it. If the law treats you as a consumer, you keep every right the law gives you, and our refund and cancellation policy explains how the 14-day right to cancel works.

You accept these terms when you tick to accept them on sign-up, or when you accept a newer version. We record which version you accepted and when.

3. Paddle sells to you on our behalf

Paddle.com Market Limited (“Paddle”) is our reseller and the merchant of record for every payment. When you subscribe, you buy the subscription from Paddle, which takes your payment, charges any sales tax, issues your invoices and receipts, and sends payment emails. Paddle’s buyer terms apply to the purchase as well as these terms. We supply the products and support, and these terms govern how you use them.

Paddle holds your payment details. We never see or store your full card number.

4. Your CloudBusiness account

1. Each business has one CloudBusiness account. It can hold subscriptions to any of our products.
2. Each account has one account owner at a time. Only the account owner can start, change or cancel a subscription, or hand ownership to someone else. The account owner can add billing contacts, who receive invoices and payment notices and can update the payment card, but cannot change or cancel a subscription.
3. You are responsible for everyone you give access to, for keeping sign-in details secure, and for telling us promptly at billing@cloudbusiness.software if you think someone has used your account without permission.
4. Please keep your business name, contact details and billing details up to date.
5. We record every change to your account and subscriptions, with when, who and why, and the account owner can see that history.

5. Subscriptions

1. A subscription gives you the right to use one product for one business unit, as the product’s schedule defines it (for example, one warehouse business in Stockist WMS, or one practice location in TinyBiz), on the plan you chose.
2. A subscription runs from period to period, monthly or yearly where the product offers a choice, until you cancel it or it ends under these terms. There is no minimum term or contract length on our published plans.
3. Each product’s plans, limits and prices are published on its page at cloudbusiness.software/products and on the product’s own website. The product enforces its own plan limits.
4. You may hold only one free trial of each product per account.

6. Prices and payment

1. Our prices are in pounds sterling and exclude VAT. Paddle adds VAT or other sales tax at checkout where it applies.
2. Subscription fees are charged in advance at the start of each billing period, to the payment method you give Paddle. Usage charges, where a product has them, are charged in arrears as its schedule says.
3. You can pay by the methods Paddle offers in your country.
4. Before any change that means you pay more, we show you the new price, and nothing changes until you confirm. Where a product changes your plan for you because your use has grown, the product warns you first and we email you when it is applied (see the product’s schedule).

7. Free trials, setting up and special terms

1. Free trials. Where a product offers a free trial, its schedule gives the length. A trial needs no card. If you don’t subscribe by the end of the trial, the product becomes read-only for 30 days so you can export your data, and the subscription then ends.
2. Setting up. Where a product’s schedule says billing starts on an event in the product (such as your first client going live), you pay nothing until that event, however long it takes.
3. Founding partner terms. If we grant you founding partner terms, the discount and the period your price is fixed for are shown on your account with their end dates, and in the product’s schedule. We remind you 30 days before the discount ends. Founding partner terms end if your subscription ends, but not if you withdraw a cancellation before it takes effect.
4. Complimentary subscriptions. We may give a subscription free of charge, for example to a pilot or a partner, until a date we tell you. We give you at least 30 days’ notice before it ends, and you can then subscribe on our published prices.
5. Custom plans. For a business larger than a product’s top plan, we may offer a custom plan with its own limits, price and fixed period. You accept it on your account, and these terms apply to it.

8. Changing your plan

1. The account owner can change plan or billing period on the account, as each product’s schedule allows. Some products choose the plan for you from your use (see the schedule).
2. Moving up takes effect at once, and you pay the difference for the rest of the current period straight away.
3. Moving down takes effect at once, and the unused difference is credited against your next payment. Credits are not paid back to your card.
4. Monthly to yearly takes effect at once, with the unused part of the month credited. Yearly to monthly takes effect at your next yearly renewal.
5. Before you confirm, we show you the new price, anything charged or credited today, and your next payment and its date. If a move down would take away something you use, the product tells us and we say so before you confirm.

9. Price changes

1. We may change our published prices. A change applies to new subscriptions straight away.
2. For an existing subscription, we give you at least 30 days’ notice by email before a new price applies, and you can change plan or cancel before then.
3. We never change your price during a period in which it is fixed under founding partner terms or a custom plan.

10. If a payment fails

If a payment fails, Paddle retries it and we email the account owner and billing contacts straight away, then every 7 days until it is paid. You keep full use while we try to collect it. If it is still unpaid:

Paying the amount due at any point before the subscription ends restores full use at once.

11. Cancelling

1. The account owner can cancel a subscription at any time on the account. You don’t need to contact us.
2. You keep full use until the end of the period you have already paid for, and the subscription then ends. You can withdraw the cancellation at any time before then.
3. We don’t refund part of a period when you cancel. Our refund and cancellation policy explains when refunds are given.

12. Your data

1. The data you put into our products belongs to you. We process it only to provide the products, as our data processing agreement sets out.
2. Your products send your CloudBusiness account only the counts and amounts needed for billing, such as a number of orders or practitioners. Your business data, such as your clients, orders, patients and appointments, stays in the product.
3. The account owner can export a product’s data whenever its subscription is cancelling, suspended or ended, and for 90 days after it ends. After that we delete it from the product, apart from what we must keep by law. We keep your account record and invoices as our privacy notice says.

13. Using our products

You agree not to:

1. use a product for anything unlawful, or to store data you have no right to hold;
2. try to get into parts of a product, or other customers’ data, that you are not meant to reach, or test its security without our written agreement;
3. disrupt a product or put an unreasonable load on it, or copy, resell or reverse engineer it, except as the law allows;
4. share a subscription between separate businesses, or sign-in details between people.

We may suspend access if you break this section in a way that harms the product or other customers. We will tell you why, and restore access once the problem is fixed.

14. Support and availability

1. We give support by email at hello@cloudbusiness.software and billing@cloudbusiness.software, and reply within one working day (Monday to Friday, except bank holidays in England).
2. We work to keep our products available at all times, but we can’t promise they will never be interrupted. We plan maintenance for quiet hours where we can and tell you in advance about planned work that affects you.
3. We may improve and change our products. We won’t remove a core feature of your plan during a period you have paid for.

15. Our responsibility to you

1. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.
2. We are not responsible for loss of profit, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss.
3. Otherwise, our total responsibility to you in any 12 months, under or in connection with these terms, is limited to the fees you paid for the affected subscription in those 12 months.
4. You are responsible for checking that a product suits your business, and for the decisions you make using it.

16. When we may end a subscription

1. We may end a subscription with 30 days’ notice if you seriously break these terms and don’t put it right within 14 days of us telling you, or at once if you become insolvent.
2. If we decide to stop offering a product, we give you at least 90 days’ notice, refund any period you have paid for beyond the end date, and keep your export available as section 12 says.

17. Changes to these terms

We may update these terms, for example when the law, our prices or our products change. We email the account owner at least 30 days before a change takes effect, and publish each version with its date on this page. If you don’t want to accept the change, you can cancel before it takes effect. Changes that the law requires, or that only correct errors, may take effect sooner.

18. General

1. These terms, the documents they refer to and any custom plan you accept are the whole agreement between us about your account and subscriptions.
2. We send notices to the account owner’s email address. You can send notices to hello@cloudbusiness.software.
3. You may not transfer this agreement without our agreement. We may transfer it to a company that takes over the relevant product, and will tell you if we do.
4. Neither of us is responsible for delays caused by events outside our reasonable control.
5. If a court finds part of these terms unenforceable, the rest still applies.
6. Only you and we have rights under these terms.
7. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Schedule A: Stockist WMS

1. What a subscription covers: one Stockist tenant, for one third-party logistics business, with any number of warehouses up to the plan’s limit.
2. Plans: Starter, Growth and Scale, by live clients, warehouses and monthly order allowance, as published on the Stockist WMS page. The account owner chooses and changes the plan. Plans are billed monthly.
3. When billing starts: you give a card at sign-up and pay £0 while you set up. Billing starts when your first client goes live in Stockist, however long that takes, and we email you before the first charge.
4. Order allowance: each plan’s monthly order allowance is measured over the whole year. Orders beyond the yearly allowance are charged at 4p an order, quarterly in arrears, and we never move you up a plan automatically.
5. Larger businesses: more than 50 live clients or 3 warehouses is quoted as a custom plan.
6. When a subscription is restricted (section 10), you can keep working but can’t add clients, warehouses or users.
7. Founding partner terms: 50% off for 12 months from your first client going live, and your price fixed for 2 years from then. After 2 years we move you to the current price with at least 30 days’ notice. Limited to 20 businesses.

Schedule B: TinyBiz

1. What a subscription covers: one TinyBiz location, for one practice.
2. Plans: Solo, Practice and Team, by the number of practitioners who take appointments, as published on the TinyBiz page. Support staff are free. TinyBiz chooses the plan from your practitioner count, and tells you before a change.
3. Practice Packs: optional add-ons, such as the Optical Practice Pack, switched on in TinyBiz and charged at their published price.
4. Billing periods: monthly, or yearly for the price of 10 months. The account owner chooses the billing period on the account.
5. Free trial: 60 days, with no card. You pay from when you subscribe.
6. Larger practices: more than 10 practitioners stay on the Team plan at the Team price, and we invite you to talk to us.
7. Founding partner terms: 50% off your plan and any pack for 12 months, then the launch price fixed for as long as you stay subscribed. Limited to 20 practices.
8. TinyBiz is not yet on sale. This schedule applies from the day it opens.